Support

Need help? We're here.

For any questions about your order or access to your digital products, contact us at: support@soma-labs.co

We respond within 2 business days.

Frequently Asked Questions

How do I access my purchase?

After completing your order, you will receive an email with your access link. Check your spam folder if you don't see it within 30 minutes.

I didn't receive my confirmation email — what should I do?

Email us at support@soma-labs.co with your order number and we'll resend your access details.

What is your refund policy?

We stand behind Protocol v1.0. If you complete all 7 days of the protocol and feel no measurable change in your baseline stress response, contact us within 7 days of completing the protocol and we will refund you in full — no questions asked. Simply email support@soma-labs.co with your order number and a brief note about your experience.

What format are the audio tracks in?

All tracks are delivered as high-quality MP3 files optimised for streaming and download.

How do I access the SomaLabs app?

Your protocol is accessible at app.soma-labs.co — log in with the account you created at checkout.

Is this medical advice?

No. SomaLabs protocols are educational and wellness content only — not medical advice, diagnosis, or treatment. If you have a medical or psychiatric condition, please consult your clinician before beginning any new wellness programme.